Frequently Asked

No matter how large or private your event may be, there is a lot to consider when planning. Peek into our process with answers to our most frequent questions.

I am unsure what package to choose, can you make recommendations?

Of course! We are all about your vision. We work closely with you during consultation, discussing your needs, expectations,, budget and theme; to determine the most suitable package. Submit an enquiry today to hear from us.
How long will the band play?

Our prices include 3 x 50 minute sets, 1 x 15 min break, 1x30 min break, soundcheck and bumpout. If you require customised set times to accomodate dinner service or speeches, let us team know and we will adjust accordingly.
What does the booking process look like?

Typical Booking Process: Submit an enquiry on our site. Initial Consultation. Discuss event feel, expectations, requirements, logistic questions, budget and song requests. Confirmation of availablility for event date, time and address. Receive two Invoices. The 50% deposit to secure your band, and the remainder due 3 weeks prior to event date. Payment 1 - 50% Deposit due to secure date. Confirming Event Specifics. May include set-list completion and reviewing event runsheet. Payment 2 - 50% remainder due 3 weeks prior to event date. Performance setup and soundcheck on event date.
Can the band perform outside?

Yes, our bands can absolutely accomodate playing outdoors. In these situations we require shade, a flat level surface and a power supply close to the performance area.
How do I hire a specific artist/s?

Do you have a specific musician or vocalist in mind for your custom band? Contact us today and we will take care of the rest.
Can I choose songs for the band to play?

Yes, you can choose songs for the band to play! Our musicians can learn specific songs before the event, however we usually limit this to 5 songs, as we may need to source sheet music for each musician. You are also welcome to select a set list from our extensive repertoire, or if you prefer, you can let us choose the music for you.
Can the band play digital tracks during their set breaks?

Yes, we’re happy to play music from a pre-approved Spotify playlist during the band's set breaks. If you would like to choose the tracks, please email our team a link or access to your own playlist.
Can I watch the band perform live before booking?

Our bands occasionally play at local venues and events. Check our social media or contact us to see if any of our bands have upcoming shows. If attending a live performance isn’t possible, we’re happy to email you recordings or videos of previous performances that match the type of event you're planning, giving you a clear idea of the style and atmosphere our bands can create.
How can I pay?

We accept payment via bank transfer or credit card. Please note: We do on-charge fees associated with credit card payments. (1.75% + A$0.30 for domestic cards and 3.5% + A$0.30 for international cards).
Do I need to pay a deposit?

Yes, we require a 50% deposit to secure your date and band. The deposit protects both parties from any last-minute cancellations or changes. The deposit is non-refundable, and will be subtracted from the full performance fee. Our team will discuss all financial expectations during consultation.
Will you refund my deposit?

Metro Music requires a 50% deposit to secure a booking. The deposit is non-refundable, but in some circumstances, we may offer to reschedule the booking if notice is given within a reasonable timeframe. If you need to cancel a booking, please notify us as soon as possible.